Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should look at? This page covers the ways to reach us and what to expect once you do.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods. If your question relates to a specific brand, include the casino's name and as much detail as you can — it helps us investigate properly rather than guessing at the issue.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, payment options or licensing details
- Suggestions for casinos not on GamStop that you think should be covered or reassessed
- General questions about how we rate and rank sites like Betmica, Kikibet or Betninja, and the criteria we use
- Feedback on your own experience with any operator we've reviewed, positive or negative
- Site issues, such as broken links or outdated content
What we can't help with
We're an independent information resource, not a casino, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity for a specific operator, or intervene in a complaint on your behalf. Those matters sit with the casino itself or, where relevant, its licensing authority. If you're dealing with a dispute, the operator's own support channels are the right first stop.
If you're concerned about your gambling habits or want to understand the tools available to manage play, our Responsible Gambling page is a better starting point than a support enquiry — it covers self-exclusion options and where to find further support.
Before you write in
A few quick checks can save you a round trip:
- If your question is about which casino might suit you, our comparison of non GamStop casinos breaks down welcome offers, ratings and what each site covers
- If you want to know who's behind the site and how we approach reviews, that's covered on our About Us page
- For anything relating to how the site itself operates — content use, liability, or the rules of using outofsightpodcast.co.uk — check our Terms and Conditions first
How we handle your message
We treat every enquiry individually rather than sending out a generic reply. If you're reporting an error, we'll check it against the operator's current terms before making any change. If you're asking for a recommendation, we'll point you to the pages most relevant to what you're after rather than guessing at a casino by email. We don't accept payment from any operator in exchange for a response, correction or ranking change — genuine reader feedback and our own review process are what shape the content here.
A reminder before you play anywhere
Casinos not on GamStop can be a reasonable option for players who've self-excluded and are looking for a fresh environment, often with different game libraries, bonus structures and payment methods to what they've used before. That said, none of these sites fall under the same UK Gambling Commission framework as GamStop-linked operators, so the usual local consumer protections may not apply in the same way. Anyone considering it should be 18 or over and go in with a clear budget in mind, regardless of which site or offer they're looking at.